TheClubhouse Privacy Policy

At TheClubhouse Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, create an account, or use any of our services. By registering with TheClubhouse Casino, you agree to the practices described below. If you do not agree with any part of this policy, we ask that you refrain from using our platform.

Who We Are

The Clubhouse Casino is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with a registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission, licence number 0000002. Certain Paysafe transactions processed on our behalf are handled by Tronabriz Limited, acting as our authorised payment processor. As part of our commitment to fair dispute resolution, we work with EGIS (egis.io) as our alternative dispute resolution provider.

Information We Collect

When you register an account, use The Clubhouse Casino login, deposit funds, or contact our support team, we collect various categories of personal data necessary to provide our services responsibly and securely.

• We gather registration details, including your name, date of birth, email address, phone number and country of residence.
• We collect financial information related to deposits and withdrawals, including payment method details, transaction amounts and currency preferences across our supported fiat and cryptocurrency options.
• We record your gameplay activity, including wagering history, bonus usage, and loyalty points earned through our Clubhouse Points program.
• We track technical data such as your IP address, device type, browser information and login timestamps to help prevent fraud and enforce our one-account-per-person policy.
• We store communications you send us via email, live chat, or through our Help Centre, including any correspondence escalated to EGIS at [email protected].

How We Use Your Information

We use the personal data we collect for several legitimate purposes connected to running The Clubhouse Casino responsibly.

• We verify your identity and age to confirm you meet the minimum legal gambling age of 18, or the higher age required in your jurisdiction.
• We process deposits and withdrawals securely, including verification checks required before cryptocurrency withdrawals for players depositing in BTC.
• We manage your participation in promotions, including welcome packages, free spins, and any The Clubhouse Casino bonus codes you may redeem.
• We monitor account activity to detect duplicate accounts, prevent fraud, and ensure compliance with our restricted jurisdictions list.
• We personalise your experience, including tailoring loyalty rewards, cashback offers and VIP invitations based on your activity.
• We communicate important account updates, security notices, and where you have opted in, marketing messages about offers such as our no-deposit promotions.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how our website is used. Cookies help us recognise returning players, streamline The Clubhouse Casino login process, and ensure our site functions correctly across desktop and mobile web browsers. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform.

Mobile Access

Our platform is fully optimised for mobile web browsers, meaning there is no separate The Clubhouse Casino app download required. You can access your account, make deposits, and manage withdrawals directly through your device's browser, and the same privacy protections described in this policy apply regardless of how you connect.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate our services.

• We share payment data with our processing partners, including Tronabriz Limited for Paysafe transactions, to complete deposits and withdrawals.
• We disclose information to regulatory authorities, including the Tobique Gaming Commission, when required by law or licence obligations.
• We provide relevant account details to EGIS if a dispute is escalated for independent resolution.
• We may share data with fraud prevention and anti-money laundering service providers to protect our platform and its players.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our systems use encryption for sensitive data transmission, and we restrict internal access to personal information on a need-to-know basis. While we work hard to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use strong passwords and avoid sharing your account credentials.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory and licensing obligations. Financial records related to your transactions may be retained for a longer period as required under anti-money laundering regulations, even after your account is closed.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to withdraw consent to marketing communications at any time.
• You have the right to lodge a complaint with the Tobique Gaming Commission or pursue resolution through EGIS if you believe your data has been mishandled.

Eligibility and Restricted Jurisdictions

We only allow real-money play for individuals aged 18 or the legal age in their jurisdiction, whichever is higher, and only one account is permitted per person, household, IP address and device. Real-money play is not available to residents of several restricted countries, and within Canada, players in New Brunswick and Ontario cannot access The Clubhouse Casino Canada offering due to local regulatory restrictions. We reserve the right to verify your location and identity, and the use of VPNs to circumvent these restrictions is not permitted under our terms.

International Data Transfers

As our operations span multiple jurisdictions and languages, including English regional variants for Ireland, Australia, New Zealand, Canada, India, Estonia and Argentina, as well as French, German, Estonian, Finnish and Arabic localisations, your data may be processed outside your country of residence. We ensure appropriate safeguards are in place whenever your information is transferred internationally.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and continued use of The Clubhouse Casino after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at help@TheClubhouse Casino.com. For unresolved disputes, you may also reach our alternative dispute resolution partner, EGIS, at [email protected].