TheClubhouse Cookies Policy

At TheClubhouse Casino, we use cookies and similar tracking technologies to operate our website, remember your preferences, and provide you with a safer and more personalised gaming experience. This Cookies Policy explains what cookies are, how we use them across theclubhouse casino, and what choices you have regarding their use. By continuing to browse or use our services, you agree to our use of cookies as described below.

Who We Are

Our platform is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, with registration number 3-102-893958 and registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission under licence number 0000002. Paysafe transactions processed through our platform are handled by Tronabriz Limited. This policy forms part of our broader commitment to transparency at the clubhouse casino and applies to all visitors, registered players, and users of the clubhouse casino app.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit our website. We use them to recognise your device, store your preferences, and gather information about how you interact with theclubhouse casino. Cookies do not harm your device and do not contain viruses or malicious code.

Types of Cookies We Use

We rely on several categories of cookies to deliver our services effectively. Below is an overview of the cookies we use and their purposes:

• Essential cookies: We use these to enable core functionality such as account login, secure navigation, and access to your account when using the clubhouse casino login page. Without these cookies, our services cannot function properly.
• Performance and analytics cookies: We collect anonymised data about how you use our site so that we can identify technical issues, improve loading speed, and optimise the overall user experience.
• Functionality cookies: These allow us to remember your settings, such as your preferred language, currency, or region, so you don't need to re-enter this information every time you visit.
• Marketing and advertising cookies: We use these cookies to deliver relevant promotions, track the performance of our campaigns, and measure engagement with offers such as the clubhouse casino no deposit bonus and other seasonal promotions.
• Session cookies: Temporary cookies that expire once you close your browser, used to maintain your session while you play.
• Persistent cookies: These remain on your device for a set period and help us recognise returning visitors, including players accessing theclubhouse casino from Canada or other supported regions.

Why We Use Cookies

We use cookies for a variety of legitimate purposes connected to running our services responsibly and efficiently. These include:

• We authenticate your identity and keep your account secure when you use the clubhouse casino login.
• We remember your preferences, including language, currency, and display settings.
• We analyse traffic patterns to understand how players interact with our games, promotions, and support features.
• We personalise the content and offers you see, including bonus codes and loyalty rewards relevant to your account.
• We detect and prevent fraudulent activity, multiple account creation, and other breaches of our terms.
• We measure the effectiveness of our marketing campaigns and affiliate partnerships.

Third-Party Cookies

We work with trusted third-party providers, including payment processors, analytics services, and marketing partners, who may also place cookies on your device when you use our website. These third parties may collect information about your browsing behaviour across different websites, not solely theclubhouse casino. We do not control these third-party cookies directly, and we encourage you to review the privacy and cookie policies of these providers for further information.

Third-party cookies may be used, for example, to verify payment transactions processed by Tronabriz Limited, or to support game providers such as NetEnt, Pragmatic Play, Ezugi, and Playtech in delivering a seamless gaming experience through our platform.

Cookies and Mobile Access

Our services are available through desktop browsers and mobile web access. If you use the clubhouse casino app or access our site via a mobile browser, similar tracking technologies, including local storage and mobile identifiers, may be used to support the same functions described in this policy. We do not currently distribute a standalone app through third-party app stores; access via the clubhouse casino app download typically refers to our mobile-optimised website experience.

Managing and Controlling Cookies

You have the right to control how cookies are used when you visit our website. Most web browsers allow you to manage cookie preferences through their settings menu. You can typically:

• View which cookies have been stored on your device and delete them individually.
• Block all cookies or block cookies from specific websites.
• Set your browser to notify you when a cookie is being placed.
• Delete all cookies when you close your browser.

Please note that disabling essential cookies may prevent you from accessing certain features of our platform, including secure login, deposits, withdrawals, and personalised bonus offers. If you choose to disable cookies, some parts of theclubhouse casino may not function as intended.

Cookies and Regional Restrictions

Our services are intended for an international audience, and we make our platform available in multiple languages and regional variants, including English, French, German, Estonian, Finnish, and Arabic. Please note that real-money play is not available to residents of certain restricted jurisdictions, and cookies used for regional detection help us ensure compliance with applicable access restrictions, including limitations for players in Sweden and Finland regarding specific bonus eligibility.

Data Protection and Your Rights

Any personal data collected through cookies is processed in accordance with our Privacy Policy. We are committed to protecting your data and only retain cookie-related information for as long as necessary to fulfil the purposes outlined in this policy. You may exercise your data protection rights, including requesting information about the data we hold, by contacting us using the details below.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. Our Terms and Conditions, version 1.0, became effective on 12 June 2025, and this Cookies Policy is reviewed periodically alongside our other legal documents. We encourage you to check this page regularly to stay informed about how we use cookies.

Contact Us

If you have any questions about this Cookies Policy or how we use cookies at the clubhouse casino, please contact our support team via email at help@TheClubhouse Casino.com. Our Help Centre and personal account managers are also available to assist you. Should you wish to escalate a dispute related to data handling, you may contact our alternative dispute resolution provider, EGIS, at [email protected].